Tuesday, January 15, 2013

IBM India

  • Any Graduate / Engineering candidates from 2010/ 2011/ 2012 batches.
Location : Hyderabad, Bangalore
Last Date: 21stJanuary 13
Job Type: Full Time
Hiring Process: Written-test, Face to Face Interview.
Job Description :
  • Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
  • Will require you to handle inbound calls / emails / chats regarding technical issues for end users.
  • Remote Infrastructure support delivery.
  • Perform problem cause analysis & Resolve routine customer problem.
  • Ability to Identify Opportunity & Implement Process Improvements.
  • Has technical experience and skills in the areas of problem determination, creativity and analysis.
  • Ability to meet a set of defined account agent productivity measurements.
Skills ( Mandatory) :
  • Fluency in Communications Skills (both spoken and written)/ soft skills.
  • Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting Browser Support - Internet Explorer.
  • Strong computer skills required.
  • Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
  • Excellent customer service orientation.
Skills ( Preferred ) :
  • Ability to identify basic hardware parts and aware of basic hardware concepts.
  • User level familiarity with at least one e-mail client - Outlook, Notes etc.
  • Skilled in commercially standard software applications and major desktop operating systems.
  • Awareness of basic networking concepts and technologies.
  • Questioning skills /probing skills, as relevant to the issue and level of the caller.
Note :
  • Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
  • Shifts will 24x7 in nature and can vary depending on geographies supported.
Salary : INR 2.2 - 3.1 lacs P.A
NOTE : Recruitment through Freshersworld.com only, Candidates with a valid call letter will be permitted to take up an interview.

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